Privacy Policy

Personal and Financial details
We will not sell, share, trade, or give away any personal information that we receive regarding our customers. We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

We do not intend to store or currently store financial details (credit or debit card numbers). We do not store details online nor do we pass any information to third parties. To assist fraud reduction and minimise credit risks.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.

How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access.

Transfers of Information
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.

All data collected from the site - such as competition entry information, or special offer information - is stored in a secure environment which is protected from unauthorised access, improper use, alteration and unlawful or accidental loss or destruction, any credit or debit card details will be passed to an automated credit checking service.

How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.

Advertising
BELLA London use Re-marketing with Google Analytics to advertise online. Third-party vendors, including Google, may show BELLA London ads on sites across the Internet. BELLA London and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimise and serve ads based on previous visits to our website, to report how ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to bellalondon.co.uk. BELLA London also use interest based advertising and 3rd party audience data through Google Analytics to optimise customer service and provide an invaluable shopping experience to all BELLA London customers.

Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Communication and Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e- mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a subscriber of BELLA London. You have the option to opt-out of receiving marketing communications from us and/or selected third parties at any time.

Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Tell us what you think
We welcome your questions and comments about privacy. If you have any questions, please email us at enquiries@bellalondon.co.uk


The above policy is subject to change without notice, please check the website for the latest version.

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