Privacy Policy

PRIVACY NOTICE
By continuing to use our website and services after May 25th, 2018, you confirm your agreement to these new commitments and changes.

Data privacy is of high importance for BELLA London and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.

PRIVACY POLICY

We do not intend to store or currently store financial details (credit or debit card numbers). We do not store details online nor do we pass any information to third parties. To assist fraud reduction and minimise credit risks.

What information do we collect? How do we use it?
We collect the domain name of e-mail addresses of visitors to our site and aggregate (not personally identifiable) information on what pages visitors access. We use this information to monitor the use of the site and to improve its performance and usefulness. We also collect information you volunteer, such as survey responses, comments, purchasing and billing information, and your requests. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfil your order and to notify you of your order status. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, and special offers we think you'll find valuable.
How do we protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorised access.
Transfers of Information
Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.
All data collected from the site - such as competition entry information, or special offer information - is stored in a secure environment which is protected from unauthorised access, improper use, alteration and unlawful or accidental loss or destruction, any credit or debit card details will be passed to an automated credit checking service.
How do we allow customers to update or change the information we collect?
You may update or change information related to your account by updating your profile, accessible via the home page once you are logged in, or by sending us email. Yes, we do use cookies, but we do not overuse them! We use cookies to enhance your shopping and browsing experience. The text in a cookie, by itself, only tells us that you have visited our site before. It does not store any personal information such as your name, e-mail address, street address, or phone number. Cookies are also used to maintain your shopping basket. All data contained in the shopping basked is kept on our server and not in the cookie your machine is assigned.
Advertising
BELLA London use Re-marketing with Google Analytics to advertise online. Third-party vendors, including Google, may show BELLA London ads on sites across the Internet. BELLA London and third-party vendors, including Google, use first-party cookies and third-party cookies together to inform, optimise and serve ads based on previous visits to our website, to report how ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to bellalondon.co.uk. BELLA London also use interest based advertising and 3rd party audience data through Google Analytics to optimise customer service and provide an invaluable shopping experience to all BELLA London customers.
Third party sites
Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Communication and Marketing
If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e- mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a subscriber of BELLA London. You have the option to opt-out of receiving marketing communications from us and/or selected third parties at any time.
Your consent
By using our website, you consent to the collection and use of this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?
BELLA London is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

BELLA London
76 Roxborough Road, London - Harrow
HA1 1PB, United Kingdom

WHERE DO WE STORE YOUR DATA?
The data that we collect from you is stored within the European Economic Area 

WHO CAN ACCESS YOUR DATA?
We never pass on, sell or swap your data for marketing purposes to third parties outside the BELLA London.

Data that is forwarded to third parties, is only used to provide you with our services.

 

WHAT ARE YOUR RIGHTS?

RIGHT TO ACCESS:
You have the right to request information about the personal data we hold on you at any time. You can contact BELLA London and we will provide you with your personal data via e-mail.

RIGHT TO PORTABILITY:
Whenever BELLA London processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.

RIGHT TO RECTIFICATION:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.

If you have a BELLA London account you can edit your personal data under your account page.

RIGHT TO ERASURE:
You have the right to erase any personal data processed by BELLA London at any time except for the following situations:
* You have an ongoing matter with Customer Service
* You have an open order which has not yet been shipped or partially shipped
* You have an unsettled debt with BELLA London, regardless of the payment method
* If you are suspected or have misused our services within the last four years
* Your debt has been sold to a third party within the last three years or one year for deceased customers
* Your credit application has been rejected within the last three months
* If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

YOUR RIGHT TO OBJECT TO PROCESSING BASED ON LEGITIMATE INTEREST:
You have the right to object to processing of your personal data that is based on BELLA London legitimate interest. BELLA London will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.

YOUR RIGHT TO OBJECT TO DIRECT MARKETING:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

YOU CAN OPT OUT FROM DIRECT MARKETING BY THE FOLLOWING MEANS:
* Following the instruction in each marketing emails

RIGHT TO RESTRICTION:
You have the right to request that BELLA London restricts the process of your personal data under the following circumstances:
* If you object to a processing based BELLA London legitimate interest, BELLA London shall restrict all processing of such data pending the verification of the legitimate interest.
* If you have claim that your personal data is incorrect, BELLA London must restrict all processing of such data pending the verification of the accuracy of the personal data.
* If the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead.
* If BELLA London no longer needs the personal data but it is required by you to defend legal claims.

HOW CAN YOU EXERCISE YOUR RIGHTS?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at enquires@bellalondon.co.uk.

RIGHT TO COMPLAIN WITH A SUPERVISORY AUTHORITY:
If you consider BELLA London to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority.

UPDATES TO OUR PRIVACY POLICY:
We may need to update our Privacy Policy. The latest version of the Privacy Notice is always available on our website.

We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

The above policy is subject to change without notice, please check the website for the latest version.

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